Tech Support Rep Remote

Technical Support Reps require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, escalate potential technical issues, providing feedback on basic product functionality questions, and appropriately routing non-support related requests to a higher level of expertise. The ideal candidate will provide superior support to the end-user.

Responsibilities: (Other duties may be assigned) ?? Consult with existing and new customers to offer a variety of products and services ?? Solve complex customer challenges and regain customer confidence ?? General knowledge of company, products, and/or services ?? Obtain customer information and enter into various CRM systems ?? Adhere to QA requirements and utilize a call flow ?? Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information

Qualifications: ?? Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone ?? Technical PC experience (Windows, preferred) ?? Ability to work independently as well as part of a team (Promotes positive work environment) ?? Analytical and problem-solving skills ?? Excellent communication skills (Professional demeanor) ?? Ability to build rapport with customers and exhibit empathy ?? Proficient with technology applications; email, Internet browsers, search engines and data management systems ?? Basic math skills

What We Offer:
?? Fun and Friendly work environment
?? Flexible schedules
?? Benefits; medical, dental, and vision
?? Excellent advancement opportunities Amazing Referral Program
?? - Earn $400 for every referral after 340 hours worked (60 days)!

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