Chat Support Specialist
Our company is a leading software company that provides a wide range of services and products to our clients. As our business continues to grow, we are looking for a dedicated and customer-focused Chat Support Specialist to join our team. The Chat Support Specialist will play a critical role in providing efficient and effective support to our customers through our live chat platform.
Job Description
:
As a Chat Support Specialist, you will be responsible for interacting with our customers in a timely and professional manner while providing them with exceptional customer service. Your main role will be to provide technical support and assist our customers with any questions or concerns they may have via our live chat platform.
Key Responsibilities:
1. Respond to customer inquiries: You will be responsible for answering customer inquiries via our live chat platform in a timely and professional manner. This includes troubleshooting technical issues, providing product information, and addressing any concerns or complaints.
2. Provide technical support: You will be the first point of contact for customers experiencing technical difficulties with our software. You will need to have a strong understanding of our products and services in order to troubleshoot and provide technical support to our customers.
3. Document and escalate issues: You will be responsible for accurately documenting all customer interactions and issues in our system. In case of complex issues, you will escalate them to the appropriate team for further investigation.
4. Proactive communication: As a Chat Support Specialist, you will be expected to actively engage with customers to ensure their needs are being met and to keep them informed of any updates or changes.
5. Demonstrate product knowledge: You will be required to continuously update your knowledge of our products and services in order to provide accurate and helpful information to our customers.
6. Collaborate with the team: Our Chat Support Specialists work closely with other teams such as customer service, sales, and product development. You will need to collaborate with these teams to resolve customer issues and provide feedback to improve our products and services.
Qualifications:
- High school diploma or equivalent required, Bachelor's degree preferred
- 1-2 years of experience in customer support or technical support role
- Excellent written and verbal communication skills
- Strong problem-solving and troubleshooting skills
- Proficient in using live chat platforms and customer service software
- Ability to multitask and work in a fast-paced environment
- Customer-focused with a passion for helping others
- Availability to work flexible hours, including weekends and evenings
We are looking for a Chat Support Specialist who is passionate about providing exceptional customer service and has a strong technical background. If you have excellent communication skills and enjoy helping others, we encourage you to apply for this position and be a part of our growing team.
Remote
About the Company:
Bechtel Corporation
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