Outreach Healthcare Scheduler

Who We Are

Porter is a Healthcare IT and Service Platform Startup combining the power of analytics with the power of are. Our dedicated team is committed to bringing transparency to healthcare driven by robust AI analytics, helping our members navigate the healthcare delivery system, securing the right support for each member’s specific needs, and directing Porter’s team of expert clinicians. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.

What You'll Do

The Outreach Healthcare Scheduler will serve as the coordinator for appointments between Porter’s clinical staff and patients/health plan members. The Outreach Healthcare Scheduler is responsible for outbound and inbound calls to schedule clinical appointments in the home or a facility. Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts while keeping the patient/member needs at the forefront of decision-making.

Responsibilities:

• Proactively reach out to members over the phone to schedule telehealth and in-home visits

• Add, cancel, or make changes to appointments in the organization's schedule

• Resolve appointment conflicts for staff and customers or clients

• Assist members with all aspects of the Porter relationship, account, products, and Porter’s Member Platform as needed

• Facilitate communications to bridge between patients and appropriate clinical teams as needed

• Be readily available to assist members via omnichannel resources (phone, email, chat)

• Manage & update customer CRM (Salesforce Service Cloud)

• Boost member satisfaction and loyalty by providing a consistently excellent experience and striving to go above and beyond

• Meet key performance indicators contributing to the success of Porter (something like this)

What You'll Need

Qualifications:

• High School Diploma

• A dedicated work area established that is separated from other living areas and background noise, and ensures a professional work environment and patient information privacy

• Ability to keep all company-sensitive documents and systems secure

• A reliable, high-speed internet connection with an ethernet connection

• A strong sense of empathy, compassion, and friendliness (extroverted and people-oriented)

• Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued

• Exceptional communication skills, both written and oral, with the ability to assist others (customers and coworkers alike) with sincerity, - respect, and compassion

• Strong time management and organizational skills to juggle meetings and various administrative requirements while keeping member needs at the forefront

• Must be an excellent listener, both to ensure that the member feels valued/respected and to identify any potential needs that the member may not be directly articulating

• Ability to work with the team to cover on-call and holiday schedules as needed

• Ability to thrive in a fast-paced environment and in high volume outbound dials

What We Offer

• Hourly Wage

• Medical, dental, and vision benefits within 30 days of hire

• Fully Remote Role

• Paid vacation and holidays

• A fun team and special culture

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