Call Center Representative-Patient Services-Work At Home

Employer Industry: Healthcare Services

Why Consider This Job Opportunity
?? Salary up to $21.48
?? Comprehensive benefits package including medical, dental, vision, and paid time off
?? Access to a robust wellness program with free gym access, nutrition coaching, and wellness challenges
?? Opportunities for career advancement within a large, established healthcare organization
?? Work remotely with flexibility in scheduling
?? Join a mission-driven organization committed to improving community health

What To Expect (Job Responsibilities)
?? Provide customer service to patients regarding scheduling appointments, referrals, and maintaining patient demographics
?? Respond to inquiries from members and providers about insurance benefits, eligibility, and coverage
?? Maintain positive relationships with customers and act as a patient advocate
?? Participate in outreach events including health fairs and enrollment fairs to promote services
?? Assist in documenting processes and identifying improvements for enhanced service delivery

What Is Required (Qualifications)
?? High school diploma and 1-3 years of office/business experience; call center experience preferred
?? Strong communication skills, both written and verbal, with the ability to interact effectively with diverse stakeholders
?? Proficiency in organizational skills and report analysis using tools like Excel and Access
?? Knowledge of reimbursement methodologies such as DRG and Fee schedules
?? Ability to meet department metrics and attendance guidelines

How To Stand Out (Preferred Qualifications)
?? Experience in claims processing within managed care environments
?? Familiarity with customer service metrics and performance standards
?? Demonstrated ability to conduct root cause analysis and improve service processes
?? Previous involvement in outreach or community engagement activities
?? Understanding of healthcare policies and procedures

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