QuickBooks Live Bookkeeping Expert Assisted - Work from Home (Seasonal)
Overview
Location: Remote, United States
Date published: 20-Sep-2024
Job ID: 133583
Description and Requirements
The QuickBooks Live Bookkeeping Expert Assisted role is a customer-facing position responsible for providing professional guidance to Small Business Owners managing their businesses through QuickBooks Online. This role requires a deep understanding of QuickBooks Online, along with strong bookkeeping, customer service, and technical skills. The ideal candidate will exhibit critical thinking, problem-solving, and flexibility while working in a fast-paced, virtual environment with minimal supervision.
Qualifications
3+ years of bookkeeping and/or accounting experience
Minimum 1 year of QuickBooks Online experience
QuickBooks Online ProAdvisor Certification required
CPB (Certified Professional Bookkeeper) preferred, but not required
Intuit Academy Bookkeeping Certificate recommended
Customer service experience, including interacting through video and audio tools in a professional, friendly, and reassuring manner
Experience supporting Payroll, Sales Tax, or Tax Preparation preferred, but not required
Strong attention to detail and ability to manage multiple tasks
Strong written and verbal communication skills
Proficient with technology, with a strong knowledge of computer software and the ability to learn new technologies quickly
Dedicated high-speed internet connection (DSL, cable, or fiber)
Responsibilities
Provide bookkeeping guidance to QuickBooks Online small business owners via video and audio tools, maintaining a professional, friendly, and reassuring tone
Create high-quality customer interactions that instill confidence, using deep customer empathy and expertise in QuickBooks Online
Guide small business owners on bookkeeping best practices and how to make optimal use of QuickBooks Online
Review information input by small business owners for accuracy, assist with troubleshooting, and provide insights on their financial data
Critical thinking and problem-solving to address bookkeeping issues and customer inquiries
Willingness to learn and support new products and services
Scheduling (assuming current Select-time guidelines)
20-40 hours/week
Flexible schedule, with encouragement for PM hours
Key Skills & Attributes
Strong customer service skills, ensuring interactions are professional, friendly, and reassuring
Ability to work in a fast-paced virtual environment with minimal supervision
Critical thinking, problem-solving, and determination in addressing customer needs
Willingness to learn and support new products and services as they are introduced
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