Customer Service Representative

Job Summary

The Customer Service Representative (CSR) will greet and assist customers with purchasing merchandise, while maintaining store stock and store cleanliness.

Duties And Responsibilities
?? Vendor check ins & invoicing
?? Greets and interacts with customers
?? Consults with customers to understand their needs and preferences related to merchandise
?? Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs
?? Answers customers questions about merchandise
?? Assists customers with purchase decisions
?? Retrieves merchandise from sales floor, stock room, or other inventory locations
?? Collects payment using the store point of sale system.
?? Maintains store interior and exterior cleanliness
?? Performs other duties as assigned.
?? Maintains cleanliness of gas bay/ pumps & parking lot/grass island(s)
?? Maintain safety of store and pumps
?? Understands gas spill cleanup procedures
?? Cover call ins until relief staff is in place

Required Skills/Abilities
?? Excellent verbal communication skills.
?? Excellent active listening skills.
?? Excellent sales and customer service skills.
?? Extensive knowledge of the merchandise sold.
?? Ability to anticipate customers?? needs.
?? Ability to recommend merchandise to customers.
?? Ability to operate or to quickly learn the store??s point-of-sale system.
?? Ability to manage time accordingly

Education And Experience
?? High school diploma or equivalent preferred.
?? Previous retail experience preferred.
?? On-the-job training provided.

Physical Requirements
?? Prolonged periods of standing and walking throughout the retail space.
?? Must be able to lift up to 75 pounds at times.
?? Must be able to bend, kneel, stoop, twist, reach above head & below knees, squat and safely climb a ladder/step stool.

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