Remote Contact Center Service Representative | WFH
Job Title: Contact Center Service Representative - Remote | WFH
Job Overview
We are seeking enthusiastic and committed individuals to join our team as Contact Center Service Representatives. This full-time position offers a flexible hybrid work arrangement, allowing you to balance remote work with on-site responsibilities after completing a successful training period. Become part of a dynamic team dedicated to both your professional and personal growth.
Company Culture And Values
With over 47 years in the industry, our organization is deeply invested in community and environmental stewardship. We pride ourselves on nurturing an inclusive workplace that emphasizes the professional development of our team members, guided by our core values: Customer Focus, Integrity, Innovation, Family, and Perseverance.
Key Responsibilities
Manage inbound and outbound calls related to service inquiries and sales.
Provide customers with detailed information regarding available services, including pricing and benefits.
Utilize consultative selling techniques to promote services effectively and encourage purchases.
Develop a thorough understanding of our service offerings and how they are influenced by environmental factors.
Follow up with customers to ensure their satisfaction, address any concerns, and promote additional sales.
Maintain accurate records of customer interactions and update information in the CRM system.
Conduct property measurements as necessary.
Handle collections and manage accounts to maximize receivables.
Uphold confidentiality regarding customer and company information.
Demonstrate clear and professional communication with customers and colleagues, both verbally and in writing.
Execute additional duties as assigned by the Contact Center Service Manager.
Required Skills
Exceptional communication skills, both written and verbal.
Ability to approach customer inquiries with a consultative mindset.
Strong problem-solving abilities.
Proficient typing skills with a minimum speed of 45 words per minute.
Capability to manage multiple tasks in a fast-paced environment.
Qualifications
High school diploma or GED required; some college coursework in Business, Sales, Marketing, Communications, or a related field is preferred.
A minimum of 2-3 years of experience in inbound or outbound sales, customer service, or call center roles, or an equivalent mix of education and experience.
Career Growth Opportunities
We are committed to fostering an environment that encourages professional development, allowing team members to enhance their skills and advance their careers within our organization.
Compensation And Benefits
Competitive hourly wage of $18/hour.
Hybrid work schedule after training, combining remote and in-office work.
Comprehensive health, dental, and vision insurance.
Disability and life insurance coverage.
Flexible Spending Account (FSA).
401(k) plan participation.
Paid holidays and generous paid time off (PTO).
Why Join Us?
As an Equal Opportunity Employer, we welcome candidates from diverse backgrounds and experiences to apply. Join a team dedicated to making a meaningful impact in the lives of our customers while supporting your own growth and development.
Employment Type: Full-Time
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