Customer Service Representative/1st shift/$20-24 DOE
Customer Service Representative
Key Responsibilities
Facilitate relationships and provide support to the sales team and customers to ensure orders for products are processed with accuracy and efficiency and distributed properly.
Collect and enter orders for new or additional products.
Maintain customer accounts and monitor customer interaction with details of inquiries or feedback.
Collaborate with staff to ensure appropriate actions are taken to resolve customers issues or concerns via telephone, email, and fax with responsive, timely, and professional communications.
Prepare and report results, status of accounts, leads, and new prospects to management.
Follow company policies and procedures such as sales reporting, system entry, and credit.
Provide ideas, innovation, and suggestions for continuous improvement and maximizing sales opportunities.
Qualifications
Strong communication skills (verbal, written, and interpersonal) for working effectively with others.
Computer proficiency with Microsoft Office and ability to navigate and acquire skills to use internal systems.
Solid analytical and problem-solving abilities.
High accuracy level.
Bachelors degree, concentration in Business, or four (4) years equivalent work experience.
Shift: M-F; 7am-3:30pm
Pay: $20-24/hour DOE
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