Customer Service Representative - Remote in PST, MST or CST

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work an 8-hour shift schedule during our normal business hours of (8:00am - 5:00pm PST). It may be necessary, given the business need, to work occasional overtime.

We offer 3-6 weeks of training. The hours during training will be 8:00 am to 5:00 pm PST, Monday - Friday.

If you are located in PST, MST or CST, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities
• Answer 70-90 incoming phone calls per day, per team from customers and identify the type of assistance the customer needs as well as making outbound calls to customers regarding medical referrals
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Assisting customers with obtaining prescribed medical equipment and supplies
• Verifying insurance eligibility and benefit coverage. Obtaining insurance authorization
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: • High school diploma / GED (or higher) OR equivalent work experience • Must be 18 yrs of age or older • 1 years of experience working in a customer service in a call center environment • Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Ability work an 8-hour shift schedule during our normal business hours of (8:00am - 5:00pm PST). It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications: • Prior health care/insurance experience

Telecommuting Requirements: • Reside within PST, MST or CST • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

Proficient conflict management skills to resolve issues in a stressful situation
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Nevada, Washington, Residents Only: The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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