Sales and Customer Support Representative for Handyman Service

Sales and Customer Support Representative for Handyman Service
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https://docs.google.com/forms/d/e/1FAIpQLSdVuY1RxCzkG4yAhGXAq1OM0DCbxHXl9JwQsOEtxKplYCzPlw/viewform

Location: Remote

Company: Send Me a Pro

About Us:

Send Me a Pro is a fast-growing franchise offering a concierge service that simplifies home maintenance for homeowners. We specialize in connecting customers with vetted local professionals for services such as handyman work, house cleaning, lawn care, and more. As part of our franchise support, we offer an in-house sales team to assist franchisees with local sales and operations.

Job Summary:

We are looking for multiple Sales and Customer Support Representatives to join our in-house sales team to support our handyman business within the Send Me a Pro franchise system. This role is available in both full-time and part-time capacities, and we are hiring team members to cover different time zones to ensure consistent customer support across all locations.

Your primary responsibility is to ensure no call is missed, as we want to respond to all inquiries promptly and professionally. This includes managing incoming calls from leads, following up on inquiries, scheduling appointments, and ensuring payments are collected once services are completed.

Key Responsibilities: • Answer all incoming calls promptly to ensure leads are captured and inquiries are handled professionally. • Follow up with leads quickly to convert inquiries into appointments or free quotes. • Schedule handyman service appointments and provide accurate details to customers and technicians. • Collect payments from customers after services are successfully completed. • Track leads, appointments, and payments in the CRM system (Go High Level). • Maintain strong communication with the handyman team to ensure timely and successful job completion. • Provide regular updates to the franchise owner on lead conversion metrics and performance.

Qualifications: • Strong customer service and communication skills. • Experience in sales, lead follow-up, or appointment scheduling is a plus. • Highly organized with attention to detail. • Comfortable using CRM systems (experience with Go High Level is a bonus). • Ability to multitask and prioritize effectively while remaining calm under pressure. • Self-motivated and results-driven with a focus on customer satisfaction. • Availability to work in a specific time zone (indicate your preferred time zone in your application).

Benefits:
• Work remotely from anywhere.
• Flexible schedules to accommodate different time zones.
• Training and ongoing support to ensure success in the role.

How to Apply:

If you thrive in a fast-paced environment, value exceptional customer service, and are committed to answering every call, we want to hear from you! Please send your resume and a brief cover letter to [email protected]. Indicate whether you are applying for a full-time or part-time position and specify your preferred time zone.

Job Types: Full-time, Part-time

Pay: $16.00 - $22.00 per hour

Expected hours: 20 – 40 per week

Shift:
• 4 hour shift
• 8 hour shift

Education:
• Bachelor's (Preferred)

Experience:
• Sales and Customer Support Representative: 2 years (Preferred)

Work Location: Remote

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