Work at Home Customer Service Agent (Full-Time & Part-Time) (VA)
Employer Industry: Business Process Outsourcing (BPO)
Why Consider This Job Opportunity
Salary up to $16.10 per hour
Opportunity for career advancement and growth within the organization
Regular raises based on tenure and performance
Fun and engaging work environment with a casual dress code
Incentives and prizes including cash, electronics, and vacation trips
Paid time off and medical benefits available after 30 days of employment
What To Expect (Job Responsibilities)
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunities and apply sales skills to upgrade services
Explain and position products and processes with customers
Ensure first call resolution through problem-solving and effective call handling
What Is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How To Stand Out (Preferred Qualifications)
Experience in customer service or sales
Ability to evaluate, troubleshoot, and follow up on customer issues
Strong team orientation and customer focus
Aptitude for conflict resolution, problem-solving, and negotiation skills
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