Customer Service Agent - PT- Remote WFH After Training
Come join our team of dynamic professionals at TeamHealth National Patient Service Center!
Bilingual English/Spanish is a plus!
Can Work From Home after training- equipment will be provided!
We offer Paid Training.
Training is On-site at our Cedar Bluff location in Knoxville, TN.
(4 weeks 8am - 5pm)
*NOW OFFERING A $750.00 SIGN-ON BONUS PLUS QUARTERLY INCENTIVES**
Candidates with experience in retail and restaurant service are strongly encouraged to apply.
Benefits for FT Employees (32 hours per week):
Generous Personal Time Off
8 Paid Holidays per year
Quarterly bonus plans- gives you the chance to add to your income!
Business casual dress code- we want you to feel comfortable at work!
Learning and Development- internal subject matter experts offer ongoing training to get you up to speed
What You'll Love About TeamHealth:
Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
Work that Stays at Work. Your time off is yours!
Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
Prepare for the Future. 401K program (Discretionary matching funds available)
JOB DESCRIPTION OVERVIEW:
This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide service to patients in a professional manner. Provide excellent, concise communication. Learn and understand ETM software operation. Learn and understand billing and account operations. Answers and documents all telephone inquiries. Research and resolve problems with patients' bills. Updates patients insurance coverage as needed. Prints courtesy claims and itemized statements. Rebills accounts after receiving insurance information. Arranges financial agreements with patients using budget plan as needed. Performs other duties and assignments as requested.
QUALIFICATIONS / EXPERIENCE:
High school diploma or equivalent required
Strong communication skills (oral and written) required
Ability to speak, listen and type simultaneously
Understanding and familiarity with Microsoft Windows environment
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