Associate Manager, Platform Innovation - Merchant Support Strategy & Operations - Remote
Overview
This role involves leading the Merchant Support team for a new Commerce Platform project at DoorDash, focusing on strategic vision and operational execution.
In Short
Build and lead a new Merchant Support team.
Develop and execute a strategic plan for high-quality merchant support.
Optimize support processes and scale systems.
Collaborate with cross-functional teams.
Drive key company objectives in a high-growth environment.
Hands-on experience with early-stage technology.
Significant room for career growth and impact.
Foster a collaborative and customer-centric culture.
Engage with leadership across the organization.
Shape the future of the Merchant Support function.
Requirements
4-7 years of experience in customer success or related fields.
1+ years of leadership experience.
Strong strategic mindset.
Operational expertise in optimizing workflows.
Excellent communication skills.
Familiarity with customer support tools like Zendesk or Salesforce.
Ability to thrive in a fast-paced environment.
Benefits
Comprehensive benefits package including 401(k) with employer match.
Paid time off and parental leave.
Medical, dental, and vision benefits.
Disability and life insurance.
Mental health program.
Wellness benefits.
Paid sick leave in compliance with applicable laws.
Opportunities for equity grants.
Career growth opportunities.
Collaborative work environment.
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