Reservation / Sales Agent
Know the perfect person for this role? $500 cash reward if you refer the person we hire!
Click here to see why Bolt Farm Treehouse is an amazing team to join!
About Us
Bolt Farm Treehouse is an award-winning, mountaintop retreat & spa in Tennessee. We create unforgettable experiences in nature-immersive settings, providing a sanctuary for deep connection and renewal and enabling people to realize their fullest potential. We blend million-dollar views, one-of-a-kind accommodations, and top-tier hospitality to offer premier wellness retreats and romantic getaways where guests can celebrate lifes key moments and reconnect with what truly matters. We strive to be the #1 retreat in America for strengthening relationships, impacting 100,000 people annually through transformative experiences. We cultivate a positive, drama-free workplace where every team member feels valued, supported, and inspired for personal and professional growth. Our team, driven by love and a strong work ethic, creates a positive impact on the world. Meaningful work. Meaningful relationships.
Position Summary:
As a Reservations/Sales Agent, you will engage with potential guests via phone, email, and chat, utilizing proven sales strategies to convert inquiries into bookings. Your goal will be to provide a memorable customer experience while achieving sales targets and contributing to the overall success of the team.
Why Join Us?:
Competitive Pay: Rewarding compensation for your hard work.
Performance-Based Bonuses: Extra incentives for reaching and exceeding sales targets.
Remote Work: Flexibility to work from anywhere.
Free and Discounted Stays: Enjoy Bolt Farm Treehouse perks and accommodations.
Professional Development: Ongoing opportunities to grow personally and
Key Responsibilities: Sales and Reservations: Handle incoming inquiries and convert them into confirmed reservations through phone, email, and chat. Guest Assistance: Help guests select accommodations and services that match their preferences, upselling when appropriate. Reservation Management: Process reservations, payments, cancellations, and re-bookings with accuracy. Revenue Maximization: Use sales techniques to upsell additional services and exceed revenue targets. Customer Service Excellence: Address guest inquiries and concerns promptly, ensuring a seamless experience from start to finish.
Requirements: A passion for sales and customer service. Minimum of 2 years of experience in a similar sales or customer service role. Tech-savvy with experience using cloud-based systems and Google Suite. Availability to work weekends (Thursday-Monday). Strong sales, problem-solving, and communication skills. Detail-oriented with excellent organizational abilities. Previous experience in the luxury hospitality industry is a plus
Position Type: Full-time
Location: Hybrid (Mostly Remote)
Note: Referral reward payable after six months of employment.
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