Amazon Locker+ Customer Service Associate

Amazon Locker+ Customer Service Associate

Job Overview

You’re on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker+ retail locations. We are looking for associates who are ready to delight our customers with quality service, have an up-for-anything attitude, and thrive in an ever-changing environment. Our associates go beyond assisting with customer orders, they connect personally with our customers and uplift their lives – even if for just a few moments. Associates work in designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.

Duties & Responsibilities

Some of your duties may include:
• Receive, pick, and stow customer orders, process returns, and prepare for delivery.
• Assist customers with questions they may have.
• Work through problem-solving scenarios for customers.
• Maintain a clean, safe, and organized workspace.
• Manage responsibilities for a Locker+ location, including opening and closing site.
• Use technology like smartphones and handheld devices to sort, scan, and prepare orders.
• Receive truck deliveries.

You’ll also need to be able to:
• Perform physical labor including lifting up to 49 pounds, with or without reasonable accommodation
• Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation
• Use carts, dollies, hand trucks, and other gear to move items around
• Go up and down stairs (where applicable)
• Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m. with schedules varying week to week.

What it’s like at Amazon Locker+ locations
• Safety. Your safety is important to us, so we provide safe working conditions.
• Surroundings. You’ll be behind a counter, working with customers. Depending on the Locker+ site, you may be working in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse.
• Activity. You’ll be on your feet for the majority of your shift, helping customers and sorting packages.
• Temperature. Our Locker+ locations are in comfortable, climate-controlled environments.
• Noise level. Sound levels are minimal, what one would expect in a grocery store.
• Dress code. Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required and protective safety footwear are required in select business units. Depending on the role or location, Amazon provides a $110 Zappos gift code towards the purchase of shoes, in order to have you prepared for your first day on the job.

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