Full-Time Virtual Assistant (Short-Term Vacation Rentals, Airbnb, VRBO, Booking.com)

Job Description:

We are seeking a highly organized and experienced Virtual Assistant with a strong background in short-term vacation rentals. The ideal candidate will have hands-on experience with platforms such as Airbnb, VRBO, and Booking.com and be familiar with various Property Management Software (PMS) commonly used in the short-term rental industry. As a Virtual Assistant, you will play a key role in supporting daily operations, managing bookings, and ensuring that guest communications run smoothly. This is a full-time remote position with the opportunity to work with a growing team in the short-term rental industry.

Key Responsibilities: ?? Booking Management: Manage reservations across multiple platforms (Airbnb, VRBO, Booking.com) ensuring accuracy, timely responses, and prompt guest communication. ?? Guest Communication: Respond to guest inquiries, resolve issues, and ensure a high level of customer satisfaction from booking to checkout. ?? Calendar & Availability Management: Update and manage property availability across all booking platforms, ensuring accurate pricing and availability settings. ?? Property Management Software (PMS): Utilize PMS systems to manage booking details, guest profiles, check-in/check-out processes, and automate certain tasks as needed (e.g., Guesty, Hostaway, etc.). ?? Listing Optimization: Assist with listing management, including creating and updating listings, uploading photos, writing descriptions, and ensuring that properties are accurately represented across all platforms. ?? Guest Experience Coordination: Help manage guest reviews, ensure smooth check-ins and check-outs, and coordinate any special requests or additional services. ?? Reporting & Documentation: Maintain records of bookings, revenue, and other metrics to assist with reporting and performance analysis. ?? Administrative Support: Provide general administrative support, including managing emails, scheduling, and task organization. ?? Problem Solving: Address any issues that arise during the booking or guest experience process, including handling cancellations, disputes, or other service-related issues.

Requirements: ?? Experience in Short-Term Vacation Rentals: At least 1-3 years of experience managing or assisting with short-term vacation rentals, including hands-on use of platforms like Airbnb, VRBO, and Booking.com. ?? Familiarity with Property Management Software (PMS): Experience with PMS tools like Hostaway and Guesty, or similar systems is strongly preferred. ?? Excellent Communication Skills: Must be able to communicate clearly and professionally with guests, team members, and property owners via email, phone, or messaging platforms. ?? Attention to Detail: Strong organizational skills with the ability to manage multiple tasks and platforms efficiently while maintaining accuracy. ?? Tech-Savvy: Comfortable with a variety of software tools and systems; familiarity with productivity tools like Google Suite, and project management tools (e.g., Monday.com, Hubstaff, Google Drive). ?? Problem-Solving Ability: Able to think on your feet, troubleshoot issues, and resolve problems quickly, especially in a customer-facing role. ?? Customer Service Oriented: A passion for providing excellent guest experiences and ensuring positive reviews. ?? Reliable Internet & Home Office Setup: A stable internet connection and a quiet, dedicated workspace are essential for this remote role.

Preferred Qualifications: ?? Previous experience working remotely as a Virtual Assistant. ?? Experience in managing multiple properties simultaneously across various platforms. ?? Familiarity with pricing strategies and optimization for short-term rental listings. ?? Knowledge of local regulations and best practices in the short-term rental industry.

Benefits:
?? Competitive pay based on experience.
?? Flexible, remote work environment.
?? Opportunities for professional development and growth within the company.
?? Supportive, dynamic, and friendly team culture.
?? The chance to work in a growing and fast-paced industry.

How to Apply:

If you are an experienced Virtual Assistant with a background in short-term vacation rentals and are looking for a challenging and rewarding remote position, we encourage you to apply! Please submit your resume along with a brief cover letter outlining your experience with vacation rental platforms, PMS software, and why you would be a great fit for the role.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: No more than 40 per week

Schedule:
?? Day shift
?? Holidays
?? Monday to Friday
?? Weekends as needed

Application Question(s):
?? Tell me about your experience with property inspections
?? Do you live in the San Diego area currently?
?? What kind of work experience do you have that would make you a good candidate for this position?
?? Are you comfortable working in front of a computer for 40 hours per week?

Work Location: Remote

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