Customer Support Associate - Employee Assistance Program

Description:
?? Taking incoming calls to support members with Worklife Employee Assistance Programs (EAP)
?? Determines purpose of call by actively listening and interacting with callers
?? Assesses client??s needs and communicates information regarding EAP/Worklife services
?? Recognizes crisis situations and evaluates for needed action
?? Performs appropriate research in databases to identify potential providers
?? Enters member information into EAP system and documents thoroughly
?? Schedules appointment for members with counselors
?? Assists team members with necessary activities related to member inquiries
?? Communicates effectively with internal stakeholders
?? Makes outbound calls to assist with member resources
?? Provides miscellaneous support including administrative tasks

Requirements: ?? 1+ years?? experience in call center environment ?? Experienced in a social, psychological, or human service field providing client support ?? Technical Requirement for personal residential internet service ?? Select broadband or fiber internet service with minimum of 25mbps/3mbps ?? A hardwired connection is required (ethernet connection)

Benefits:
?? Full range of medical, dental, and vision benefits
?? 401(k) retirement savings plan
?? Employee Stock Purchase Plan
?? Fully-paid term life insurance plan
?? Short-term and long term disability benefits
?? Numerous well-being programs
?? Education assistance
?? Free development courses
?? CVS store discount
?? Paid Time Off (PTO)

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