Collections Agent - Fully Remote, No Weekends, No Evenings

Salary: $17 per hour

About the role:

We are a fast-growing company currently looking for Collections/Customer Service Agents who will be responsible for managing business accounts, updating payment methods, reconciling, and collecting outstanding account receivables.

This is a remote work model. Aside from in-person new hire training and additional skill-based training, as needed, the position is an entirely work from home.

We Offer:
?? Competitive Pay - An hourly rate of $17.00
?? No weekend work. The hours are Monday through Friday from 8:00am to 4:30pm.
?? Paid time off
?? Full time hours
?? Fully paid training
?? Health, Dental and Vision Insurance
?? 401K plan with a guaranteed 3% annual company contribution
?? Remote Work except all new hire training and additional skill-based training (as needed) will be conducted in person on site at our San Antonio office location near the airport.

Responsibilities & Duties:
?? Contact existing customers with overdue accounts or expired recurring payment methods, via phone, email, and mail to update their recurring form of payment and facilitate any outstanding payment collections.
?? Complete initial trace work using online tools and verify customer information.
?? Negotiate payment plans and terms with customers to resolve outstanding balances.
?? Document all collection activities accurately and maintain detailed customer files to ensure data integrity.
?? Follow up on payment commitments and monitor payment arrangements to ensure compliance.
?? Identify and escalate accounts that require further action, such as legal proceedings or credit reporting.
?? Collaborate with the accounting team to reconcile accounts and address billing discrepancies.
?? Provide regular reports on collection activities and account statuses to management.
?? Deliver professional and courteous customer service.
?? Participate in training programs.

Qualifications and Skills:
?? A minimum of one year collections and customer service experience is required.
?? Exceptional customer service skills
?? Excellent verbal and written communication skills
?? Fully bilingual in Spanish is a strong asset.
?? Expertise working within the Net Suite CRM is also a strong asset
?? Strong negotiation, persuasion, and conflict resolution skills.
?? Strong problem-solving abilities and a strong attention to detail.
?? Lead by example through positive communication, professional overall demeanor, and time and attendance
?? Able to accept feedback and implement those changes.
?? Highly organized, able to self-prioritize work and have great time management skills.
?? Ability to work and produce in a fast-paced environment.
?? Proficient computer skills including e-mail, internet, Word, and Excel.
?? To work remotely you must be able to connect your assigned computer equipment via Ethernet cable or secured Wi-Fi (WPA2 Personal with a strong password) and have reliable internet with 30Mbps download and 10Mdps upload speed.

remote work

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