Bilingual Call Center Representative (English & Spanish) for Tax Relief Company

Remote call center is looking to hire an English/Spanish bilingual call center representative that will follow a script to assist callers with tax issues.

This is a remote position so you must have good quality internet.

You will be developing a personal relationship with our callers so you must have strong people skills.

Primary Duties and Responsibilities: ?? Acts as a facilitator between referral sources and our fulfillment providers regarding IRS tax debt and other financial or tax related services ?? Consistently gains customer commitment throughout the referral process ?? Develops and maintains positive relationships with key referral sources ?? Act as a liaison between service providers and the customer ?? Draft communications to prospective customers (text) ?? Accurately refer clients to the appropriate provider organization ?? Maintains thorough understanding of competitors' strengths and weaknesses and USPs of our partners

Job Qualifications and Requirements: ?? Fluent in both English and Spanish ?? A minimum of 2 years' proven sales experience preferred ?? Preferred experience in customer service, call centers, sales ?? Experience in developing text and all strategies ?? Excellent speaking, written, and verbal communication skills. ?? Ability to establish and develop relationships with leads ?? Ability to clearly communicate with customers through phone call and email ?? Results driven - documented success in exceeding goals or objectives. ?? High School Diploma required ?? Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled ?? Job Type: part time (full time available after trial period)

Schedule:
?? Monday to Friday
?? Working Remotely

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