Account Specialist Job Details | Sonova AG
About the position
As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. The Account Specialist qualifies new customer leads and facilitates appointments for high potential accounts for assigned field sales reps/key account managers; owns process to increase share of wallet within existing accounts primarily on remote means via the use of technology such as telephone, VS, and online meetings. This position serves as the primary point of contact for assigned accounts.
Responsibilities
Maintain strong relationships and rapport with existing customers within territory
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Identify, prioritize, and contact new account leads
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Collaborate closely with assigned field sales rep or key account manager
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Manage customer communications in coordination with field team strategy
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Build relationships with the customer throughout the sales process
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Schedule meetings for field sales reps in region
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Solve Sonova customers' largest challenges with 'concierge-like' approach
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Follow up with existing customers to ensure high quality customer service is being met
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Comply with all local, state and federal laws and requirements
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Comply with internal policies and procedures for documenting customer interactions in CRM system on a daily basis
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Other duties as assigned
Requirements
Prior experience in Inside Sales, Account Management, and/or Customer Service
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Proven ability to solve problems on the fly, proactively and independently
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Detail oriented
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Strong ability to manage a wide range of tasks in an efficient and organized manner
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Ability to build and maintain strong relationships in a remote setting
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Excellent verbal and written communication skills
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Understanding of sales process and collaboration
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Strong desire to provide superior customer service
Nice-to-haves
Benefits
Medical, dental and vision coverage
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Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
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TeleHealth options
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401k plan with company match
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Company paid life/ad&d insurance
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Additional supplemental life/ad&d coverage available
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Company paid Short/Long-Term Disability coverage (STD/LTD)
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STD LTD Buy-ups available
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Accident/Hospital Indemnity coverage
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Legal/ID Theft Assistance
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PTO (or sick and vacation time), floating Diversity Day, & paid holidays
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Paid parental bonding leave
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Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
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Robust Internal Career Growth opportunities
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Tuition reimbursement
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Hearing aid discount for employees and family
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Internal social recognition platform
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D&I focused: D&I council and employee resource groups
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