Remote Member Enrollment Coordinator (FL ONLY) $20 hr.
About the position
The Remote Member Enrollment Coordinator is responsible for assisting members with enrollment in discount RX programs for specialty medications. This role involves handling a high volume of inbound and outbound calls in a fast-paced contact center environment, providing high-quality service while ensuring compliance with health information regulations. The position is contract-to-hire and offers opportunities for growth based on performance.
Responsibilities
Assist with calls enrolling in discount RX programs for specialty medications, handling approximately 50 to 60 calls daily.
,
Receive inbound and make outbound calls in a fast-paced Contact Center environment, assisting members with copay assistance enrollment, case inquiries, requests, and concerns.
,
Provide high-quality service to members, striving for first-call resolution while maintaining a professional and compassionate demeanor.
,
Verify and protect patient health information accurately, ensuring confidentiality and compliance with regulations.
,
Act as a subject matter expert, offering accurate and up-to-date information to members and guiding them through the enrollment process efficiently.
,
Utilize CRM database effectively to verify member data, record interactions, escalate unresolved cases, and complete assigned tasks as directed by call center leadership.
Requirements
Must have fast-paced call center experience in an inbound and outbound environment for the last 5 years.
,
Must have health insurance experience on the pharmacy side and/or co-pay experience.
,
Experienced with talk-tracks.
,
Must be computer proficient and able to navigate multiple software systems.
,
Must be able to handle calls with professionalism and empathy due to the nature of their business.
,
Must have an ethernet connection in a private, designated workspace (cannot use WiFi).
,
Speed test: 25 DL / 25 UL required.
,
High school diploma or equivalent is required.
Nice-to-haves
Benefits
401(k)
,
Dental insurance
,
Flexible schedule
,
Health insurance
,
Paid time off
,
Vision insurance
Apply Job!