-Bilingual Property & Casualty Insurance Specialist - Fully Remote (Spanish-English) --

About the position

As a Bilingual Licensed Property & Casualty Insurance Agent at TTEC, you will play a crucial role in enhancing customer experiences by resolving complex inquiries and providing compassionate support. This remote position requires a strong commitment to customer service and the ability to communicate effectively in both Spanish and English. You will be part of a dynamic team dedicated to making a positive impact on customers' lives while enjoying a supportive work environment that fosters professional growth.

Responsibilities
• Answer incoming communications from customers.
,
• Conduct research to provide answers for customers to resolve their issues.
,
• Upsell products or services to existing customers as needed.

Requirements
• Active Property and Casualty license.
,
• 6 months or more of customer service experience.
,
• Great written and verbal communication skills in Spanish and English.
,
• High school diploma or equivalent.
,
• Ability to recognize, apply, and explain product or service knowledge.
,
• Integrity to follow guidelines on maintaining members' privacy.
,
• Computer experience with high-speed internet (> 10 mbps).
,
• Smartphone or another device that runs iOS or Android for daily log-in.

Nice-to-haves
• Experience in upselling products or services.
,
• Familiarity with customer relationship management (CRM) software.

Benefits
• Base pay of $23 per hour plus performance bonus opportunities.
,
• Continuing education paid for by TTEC.
,
• Health and wellness incentives.
,
• PTO and tuition reimbursement.
,
• Supportive of career and professional development.

Apply Job!