Customer Service Representative
Job Summary
The customer support representative (CSR) position serves customers by providing product and service information and by resolving product and service problems. Our CSRs assist customers in making cost-effective decisions and guide customers in the correct use of a product. CSRs duties include assistance in selling, planning, billing, and upgrading Aeneas products and services. Representatives should be able to answer, clarify and identify customers issues, determine the cause of a problem, and select and explain the best solution to the problem. Representatives should also remain professional, courteous, and personable when interacting with customers.
Major Duties
Making and taking calls from customers inquiring about services
Providing best quality customer service to customers
Staying current on new technology trends reading journals and exercising curiosity
Requirements
Strong computer skills
Must have excellent customer service skills/verbal skills and outgoing personality with the ability to demonstrate empathy, patience, and caring to customers over the phone.
Self-starter and a problem solver
Team player
Apply Job!