Remote Customer Service Agent - Entry Level (Paid Training)
Job Overview
Join our dynamic team as a Clinical Support Services Agent, where your passion for excellent customer care will make a significant impact in the healthcare sectorall from the convenience of your home. You will serve as the primary point of contact for patients and healthcare professionals, playing a crucial role in connecting individuals with essential medical services.
Key Responsibilities
Respond to incoming calls from patients and healthcare providers, efficiently gathering necessary information and directing it to the relevant clinicians.
Assist callers in various scenarios, ranging from routine inquiries to emotionally sensitive situations.
Deliver outstanding customer service while upholding professionalism, even in challenging circumstances.
Operate remotely from your designated home office following a comprehensive two-week training and orientation program.
Required Skills
Exceptional verbal communication and interpersonal abilities.
Strong customer service orientation with a positive and empathetic demeanor.
Capability to manage calls in a fast-paced environment, adapting to periods of high and low activity.
Ability to maintain composure and professionalism when addressing difficult or emotional calls.
Availability for evening and weekend shifts, including occasional holiday work, compensated at a premium rate.
Must be at least 18 years of age and eligible for employment.
A private workspace with high-speed internet connectivity and the ability to maintain confidentiality is essential.
Proficiency in Microsoft Office and adeptness in internet navigation.
Basic typing and keyboard skills that meet minimum criteria.
Qualifications
Candidates must complete a background check and federal work-eligibility verification as part of the hiring process.
This remote role requires candidates to undergo a two-week training program at our Gilbert, AZ, location.
Career Growth Opportunities
Competitive starting pay of $18 per hour, with structured opportunities for salary increases and internal promotions.
Comprehensive paid training designed to facilitate your success in this role.
Health, dental, vision, and retirement benefits available to full-time team members upon eligibility.
Experience a flexible work-from-home position after the orientation period (Monday-Friday shifts).
Company Culture And Values
Our work environment emphasizes compassion and support, enabling team members to enhance their customer service skills while positively impacting lives.
We foster a culture of growth and development, ensuring our team members are equipped to excel in their roles.
Ready to contribute to a meaningful mission? Apply now and embark on a fulfilling career in healthcare customer service, where you will make a difference every day while enjoying the flexibility to work from home.
Employment Type: Other
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