American express remote jobs virtual customer care chat professional
American Express is a globally recognized leader in financial services, committed to delivering extraordinary customer experiences. As part of our team, you will play a critical role in providing exceptional service to our valued customers while enjoying the flexibility of working from home.
Position Summary:
As a Virtual Customer Care Chat Professional, you will be the first point of contact for American Express customers, resolving inquiries and providing tailored solutions through chat. Your role will focus on delivering exceptional service and fostering strong customer relationships in a fast-paced, virtual environment.
Key Responsibilities: Respond promptly to customer inquiries via chat, providing accurate information and assistance. Troubleshoot account issues, resolve billing questions, and offer support for a wide range of products and services. Proactively identify customer needs and recommend appropriate solutions or products. Maintain a professional and empathetic approach to address customer concerns effectively. Ensure compliance with company policies and data security standards. Collaborate with other teams as needed to ensure seamless service delivery.
Qualifications: Customer Service Experience: At least 13 years of experience in customer service, with a preference for chat-based support. Communication Skills: Excellent written communication skills, including grammar, spelling, and tone. Problem-Solving Skills: Ability to analyze customer needs and provide effective solutions. Tech Savvy: Comfortable navigating multiple systems and learning new software quickly. Time Management: Strong ability to multitask and manage time effectively in a virtual environment. Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays, as needed.
What We Offer:
Competitive pay with performance-based incentives.
Comprehensive benefits package, including health, dental, and vision insurance.
Generous paid time off and holiday schedules.
Access to professional development and career advancement opportunities.
Work-from-home flexibility with provided equipment and resources.
Technical Requirements: A quiet, distraction-free workspace. Reliable high-speed internet connection. Ability to meet technical specifications for remote work (details provided during the application process).
Join Us:
At American Express, were passionate about helping our customers and empowering our employees to thrive. If youre a driven individual with a customer-first mindset, we invite you to bring your talents to our team.
How to Apply:
Submit your application online via the American Express careers portal. Include your updated resume and a cover letter highlighting your relevant experience and why youd be a great fit for this role.
American Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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