Accounts Receivable Support Representative

Description:
?? Manage a portfolio of delinquent accounts, ensuring timely collection of payments.
?? Negotiate payment arrangements with customers while adhering to company policies.
?? Track and document customer interactions and payment commitments.
?? Provide guidance and support to junior staff in handling complex collection cases.
?? Collaborate with other departments to resolve billing disputes and clarify account status.
?? Maintain accurate and up-to-date records of collection activities.
?? Implement strategies to increase the effectiveness of the collection process.

Requirements: ?? High School Diploma or GED ?? Minimum of 3 years of relevant experience in collections, customer service, Banking or a related field. ?? Proven experience in collections or accounts receivable with a solid track record of managing overdue accounts. ?? Proficiency in using customer management software and familiarity with Microsoft Office Suite ?? Experience with negotiation and conflict resolution in a customer-facing environment. ?? Knowledge of collections regulations, such as the Fair Debt Collection Practices Act (FDCPA). ?? Experience in a call center or high-volume collections environment. ?? Experience with Oracle, Sunrise, Webcollect.

Benefits:
?? Inclusive culture with associate-led Business Resource Groups
?? 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
?? Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

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