VP of Customer Engagement

The Vice President of Customer Engagement at Emails will be responsible for driving the overall customer engagement strategy, ensuring a seamless and rewarding experience across all channels. This role demands a visionary leader who can harness insights and analytics to foster deeper relationships between our customers and our brand.

Key Responsibilities
?? Design and execute comprehensive customer engagement strategies that align with Emails' business objectives and enhance customer satisfaction
?? Leverage data analytics to gain insights into customer journeys and inform decision-making
?? Work collaboratively across departments to maintain unified messaging and support customer engagement initiatives across sales and support
?? Lead and mentor a high-performing team dedicated to improving customer engagement efforts and increasing loyalty
?? Stay current with industry trends and innovative practices to keep Emails at the forefront of customer engagement

Requirements
?? Minimum of 10 years of experience in customer engagement, marketing, or a related field, with strong leadership capabilities
?? Proven track record of developing and executing successful customer engagement strategies
?? Expertise in using CRM systems and customer data analytics tools
?? Excellent communication skills, effective in presenting to stakeholders at all levels
?? Strategic thinker with a hands-on approach to problem-solving
?? Passion for enhancing customer experiences and driving loyalty

Benefits
?? Base salary + Bonus
?? Competitive health, dental and vision benefits
?? Work remotely from anywhere in the world
?? Unlimited PTO
?? Flex work hours

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