Bilingual Claims Customer Service Representative (Auto Insurance)

SUMMARY: Ensures delivery of excellent customer service over the phone by providing professional and efficient communication and processing. First point of contact for the claims department.

DUTIES AND RESPONSIBILITIES:

?? Manages large quantities of inbound/outbound calls in a timely manner.

?? Inputs new claims into claims system that are reported via telephone and online reporting.

?? Identifies callers?? needs, clarifies information, researches every issue, and resolves call if appropriate.

?? Identifies calls that need adjuster attention, transfers to adjuster, and escalates calls when appropriate per company standards.

?? Provides excellent customer service to insureds, claimants, attorneys, and other callers.

?? Responsible for appropriately handling the claims department e-mail.

?? Assists claims management with various tasks and projects.

?? Responsible for appropriately handling the claims document queues.

?? Ensures current and complete documentation of claim notes.

?? Assists and backs up other customer service representatives as needed.

?? Meets personal/team qualitative and quantitative targets.

?? Appropriately handles all inbound mail received.

?? Performs other related duties as assigned by management.

QUALIFICATIONS:

?? Bilingual

?? Prior auto insurance experience preferred

?? High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

?? Computer skills required: Microsoft Office, efficient typist.

?? Able to work set schedule Monday - Friday ,11 AM to 8 PM

Job Type: Full-time

Pay: $17.00 per hour

Benefits:
?? 401(k)
?? 401(k) matching
?? Dental insurance
?? Employee assistance program
?? Health insurance
?? Life insurance
?? Paid time off
?? Referral program
?? Vision insurance

Schedule:
?? 8 hour shift
?? Monday to Friday

Experience:
?? auto insurance: 1 year (Preferred)
?? Customer service: 1 year (Preferred)

Language:
?? Spanish (Required)

Work Location: Remote

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