Field Service Engineer - Aesthetic, Medical & Dental Lasers

Description:
• Provide exceptional technical service and support to Fotona's customers in New England and across the United States.
• Perform and document laser installations, preventive maintenance, and repairs to Fotona's medical and dental laser systems.
• Respond to customer inquiries regarding error codes and orders.
• Provide management with daily communications regarding service orders.
• Independently perform complex troubleshooting and repairs while working within the established procedures (training provided).
• Instruct customers and staff in applications and operations of the equipment (training provided).
• Submit timely and accurate service reports, timesheets, expense reports, and other paperwork as required.
• Self-manage, ensuring workload is managed to meet the needs of customers in a timely manner.
• Ensure proper compliance with applicable FDA regulations provided by the company.
• Ensure effective, accurate, and prompt handling of ALL customer needs in a professional and systematic manner.
• Communicate and collaborate with Fotona team members across departments to maintain a positive, productive work environment for all employees.
• Present a professional image at all times to customers and vendors, and represent Fotona with integrity at all times.

Requirements: • Minimum Associate's or Technical Degree required; Bachelor's Degree preferred. • Education or experience with photonics, electronics, biomedical engineering, or similar preferred. • Customer service and/or field service experience is a strong plus. • Clear and friendly communication style with excellent command of English. • Exceptional attention to detail. • Ability to write correspondence and emails to customers. • Natural technical aptitude and ability to read, interpret and follow technical documents (instructions, manuals, etc.). • Work well as a team member and independently with minimal or no supervision. • Microsoft Office, Excel, Outlook, and Word skills. • Ability to travel up to 75%. • Ability to work flexible hours, including some evenings and weekends. • Ability to lift and carry up to 50 lbs. though not on a daily basis, ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters. • Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit and/or drive for extended periods. • Ability to analyze, test, and repair electronic equipment.

Benefits:
• Competitive pay based on experience.
• Benefits package including Medical, Dental, Vision, AD&D, and Life Insurance.
• 401(k) with matching.
• Advancement opportunities within a fast-growing and industry-leading company in healthcare.

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