Customer Service Associate (Call Center) – Remote, Full Time and Part Time Flex Positions Available in Philadelphia, PA

Customer Service Associate (Call Center) - Remote, Full Time and Part Time Flex Positions Available - GLOBO Corporate - Philadelphia, PA - work from home job

Company: GLOBO Corporate

Job description: Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are a 9+year old technology company, and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages.

What’s it like to work here? Well, we’re a close-knit team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus, we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.

About the Role:

GLOBO is expanding our customer operations, and we’re seeking Customer Service Associates (CSA) to join the team! The CSA will facilitate intake calls and requests ranging from on-demand to scheduled language services for our flagship customers.

If you like this idea, here’s more…

As a CSA, you are responsible for creating a best-in-class customer experience by consistently delivering clear, efficient, and valuable support to callers.

In addition to facilitating intake calls, you will:
• Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews
• Provide exceptional client service experiences
• Log and track both calls and requests while servicing clients.
• Address opportunities to maintain and improve business relationships with clients

A candidate for this role can be located anywhere in the US. Schedules will be set two weeks in advance, and the schedule would include hours between 8AM-12AM EST Monday - Friday, and on weekends. Full and Part-Time Positions are Available! Flexibility is key for this role.

Apply if:
• You have a flexible schedule.
• You have strong customer service skills and a positive attitude.
• You have experience with call center software and scheduling tools.
• You are comfortable in a dynamic, fast-paced, and multi-line call center environment.
• You are highly organized.
• You have very good verbal communication skills.
• You have the ability to type quickly and accurately while taking calls.
• You are reliable and team-oriented
• You have a high school diploma or equivalent.

You’ll get bonus points for:
• ?You are bi-lingual (preferably in a non-Spanish language).
• Experience in the language/translation industry

GLOBO is an equal opportunity employer, and we value diversity. Employment is decided on the basis of qualifications, merit, and business need.

Expected salary:

Location: Philadelphia, PA

Job date: Sat, 23 Sep 2023 22:07:23 GMT

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