Remote Call Center Customer Service Representative

Salary Range starts at $22/hour uffered or lost a loved one due to negligence.

Responsibilities
• The agent will be connected to people (through an automated dialer) who filled out a form to see if they meet the criteria to potentially qualify for compensation;
• High volume of connections resulting in speaking to 40-50 callers a day, of which 1-5 callers would potentially qualify;
• Work involves multitasking such as listening, answering questions, viewing multiple windows
• Achieve or exceed monthly Key Performance Indicators (KPI’s) to improve retention/Upsell/Cross Sell rates and goals.
• Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM) and follow scripts appropriately;
• Participate in training and other learning opportunities to expand knowledge of position;
• Adhere to all company policies and procedures;
• Assist with other projects as needed;
• Must be able to self troubleshoot and problem solve basic IT problems

This is for you if…
• You have excellent verbal and written communication skills
• You have excellent interpersonal and customer service skills
• You have strong problem-solving and conflict resolution skills
• You are competitive – we work as a team but pay for performance!
• You want to work 40+ hours a week

Requirements
• Must reside in the State of Florida or New Jersey
• Must have a quiet distraction-free space to work
• A Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) ( 8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
• High-speed internet (50Mbps with 100MBps upload minimum - standard internet).
• Reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30).
• Strong background in call-center environment and sales focused
• 2+ years of phone sales/customer service experience

This is not for you if…
• You cannot troubleshoot basic technical issues;
• You are unable to work 40+ hours per week,each week;
• You can not imagine handling 350+ calls, including disconnects, wrong number’s, or hang ups until you are connected with a viable caller;
• You are unable to use problem solving skills;
• You are unable to work the full training period (90 days);
• You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours;

Benefits
• Health Insurance, Vision

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