Customer Support Specialist

About the position

The Customer Support Specialist at Teleperformance USA is responsible for providing exceptional customer service by addressing inquiries, issues, and concerns from customers. This role emphasizes innovative problem-solving and effective communication, ensuring that customer needs are met promptly and efficiently. The position is based on-site in North Lauderdale, Florida, and offers opportunities for personal and professional growth within a supportive and inclusive work environment.

Responsibilities
?? Handle and carefully respond to all customer inquiries
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?? Provide excellent customer service through active listening
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?? Work with confidential customer information and treat it sensitively
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?? Aim to resolve issues on the first call by being proactive
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?? Appropriately communicate with customers

Requirements
?? Proficient in Spanish and English
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?? 6 months customer service experience minimum
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?? Over 18 years of age
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?? Ability to type 25 wpm
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?? High School Graduate or GED
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?? Comfort with desktop computer system
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?? Proven oral & written communication skills
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?? Logical problem-solving skills
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?? Availability to work various shifts
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?? Ability to use Windows operating systems
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?? Organization and work prioritization skills

Nice-to-haves

Benefits
?? Paid Training
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?? Competitive Wages
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?? Full Benefits (Medical, Dental, Vision, 401k and more)
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?? Paid Time Off
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?? Employee wellness and engagement programs

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