Customer Service Representative - Seasonal

Description:
?? The Customer Service Representative supports Sensaria & our Great Big Canvas (GBC) & Canvas on Demand (COD)business, which creates custom wall art from digital images.
?? The Customer Service team is responsible for providing outstanding customer service to our customers via email, live chat, and telephone.
?? This position provides information to customers about the status of their orders, implements requested changes, and works with the internal team to find solutions to one-off challenges should they arise.
?? Additional time spent cross-functionally in a support role to either sales or marketing teams.

Requirements: ?? High School diploma/GED or equivalent experience required ?? College degree preferred ?? 3+ years of Customer Service experience including knowledge of customer service principles and best practices ?? Proficiency in Microsoft 365 (Outlook, Microsoft Excel, Word, PowerPoint) ?? Zendesk experience a plus ?? Confident ability to express yourself clearly and professionally in written and verbal form ?? Acute attention to detail and accuracy ?? Excellent listening skills ?? Flexibility in prioritization in a fast-paced environment ?? Must be self-motivated and be able to work independently ?? Ability to work in a fast-paced, high demand work environment ?? Problem-solving capabilities & resolution focused ?? Knowledge about photography or digital art is a plus ?? Technical or computer support or call center experience preferred ?? Strategic thinking and project management ability to lead large account integrations and product additions ?? Proven ability to act independently, exercise judgment and influence people to take appropriate actions ?? Highly analytical & data driven with the ability to pull data from various sources, organize, interpret, and use that data to drive effective solutions in a timely manner ?? Ability to effectively present information and respond to questions from customers or other departments ?? Ability to add, subtract, multiply, and divide in all units of measure, calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages, and apply concepts of basic algebra ?? Ability to interpret a variety of instructions furnished in written, oral, diagram and schedule form

Benefits:
?? Competitive compensation package
?? Vacation days
?? Sick days
?? Paid holidays
?? Paid floating holiday of your choice
?? Paid maternity & paternity leave
?? Medical, Dental, Vision
?? 401K
?? STD, LTD
?? Optional Life insurance
?? Opportunities for professional development

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