Salesforce Administrator (Remote)

This Role is 100% Remote!

Salesforce Administrator

Job Summary:
?? The Salesforce Administrator will work with an agile, cross-functional team of project managers, business stakeholders, and other technical resources to continually enhance the company??s integrated Salesforce solution.
?? This individual should have a passion for creating repeatable and scalable solutions to drive continual improvement and increase user satisfaction.
?? The administrator should feel comfortable working collaboratively to communicate design options, assist change management, and adhere to governance requirements.

Essential Functions:
?? Serve as a technology lead for Salesforce and communicate/collaborate at a high level with business owners and other technology team members
?? Collaborate with stakeholders, understand business needs, and define requirements to guide implementation
?? Design and implement repeatable and scalable solutions to fulfill business needs
?? Work with business stakeholders to enhance/maintain Salesforce digital experience sites (aka communities/portals)
?? Troubleshoot issues, identify root causes, resolve bugs and errors, and implement optimal solutions to resolve issues at the source
?? Assist with data management to improve quality and cleanliness
?? Work with external consultants as needed
?? Manage Salesforce change control for both new functionality requests and environment management
?? Own system documentation for Salesforce, its integrations, and ongoing enhancements/updates
?? Manage Salesforce user access, security, roles, and profiles
?? Manage system maintenance, including security reviews, release updates, health check, and optimizer
?? Perform other duties as assigned or required; occasional night and weekend work is required

Job Qualifications:

Must possess the following competencies:
?? Ethics and Values
?? Drive for Results
?? Planning
?? Priority Setting
?? Problem Solving
?? Perseverance
?? Decision Quality
?? Self-Development

Must possess the following technical knowledge, skills, and abilities proportionate to the job??s essential functions:
?? Proficiency with Salesforce??s declarative (out of the box) capabilities to prioritize configuration, when possible, vs. coding
?? Experience with workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
?? Experience with Salesforce digital experience sites (aka communities/portals)
?? Familiarity with Salesforce software development lifecycle, sandbox environment management, and changeset deployment
?? Salesforce Administrator certification (nice to have)
?? Experience with DocuSign, Conga, Ardira, Adobe, Outreach, LinkedIn (nice to have)

Education / Experience:
?? Two or more years of experience administering Salesforce
?? College degree; equivalent hands-on experience will be considered
?? Or any equivalent combination of education and experience that demonstrates the ability to perform the essential functions of this position This job description is a summary of job requirements and functions. It is not intended to be an exhaustive list of all responsibilities

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