Onsite Customer Service Representative (ORLANDO)

Scope of work:
?? Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.
?? Professionally handle a high volume of incoming calls.
?? Ability to utilize and navigate multiple systems simultaneously.
?? Be dependable and meet all attendance requirements.
?? Resolve customer issues via one-call resolution guidelines and/or escalated processes.
?? Meet or exceed company and client performance metrics.
?? Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
?? Responsible for handling de-escalation calls
?? Ability to accept and embrace changes within the current business environment.
?? USB Headset MUST BE any of the following:
?? Plantronics 3320 Blackwire ?? Approx.. $54.95 on Amazon, No other cords required.

Plantronics 3220 Blackwire ?? Approx.. $54.95 on Amazon, No other cords required.
?? Plantronics 5220 Blackwire ?? Approx.. $80.78 on Amazon, No other cords required.
?? Plantronics EncorePro 520 ?? Approx. $75.00 on Amazon, Requires the purchase a DA80 USB Plug Adapter. Approx. $20.00 on Amazon
?? Holidays and Paid Vacation
?? Family and Individual Medical, Dental and Vision Benefits
?? Prescription Drug Coverage
?? Short/Long Term Disability
?? Employee Assistance Program (EAP)
?? Tuition Reimbursement
?? 401(k)
?? Life Insurance & ADD
?? Insurance License Renewal (for License Agents)
?? Flexible Spending Account
?? Local/National Employee Discounts
?? Growth Opportunities (80-85% of management has been promoted within Everise)

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