EST Fully Remote NIghts & Weekends ServiceTitan Experienced CSR
About Us
As the only ServiceTitan Certified Call Center, Pink Callers provides fractional remote customer service for HVAC, plumbing, and electrical contractors. Our customer service rockstars, powered by both human expertise and AI-driven efficiency, manage incoming calls and interactions so contractors can focus on their work.
Who You Are
Someone looking for a career, not a job. The ideal candidate must have a growth mindset and be interested in professional development. They should also be able to work in a fast-paced environment while being self-motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback. To manage the day-to-day scheduling operations, ensure that jobs are ready for scheduling. The candidate will have experience efficiently scheduling work orders and ensuring technicians have the ability to arrive on time. Plumbing/HVAC/Service industry experience is highly preferred!
Responsibilities include:
Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
Coordinate scheduling of technicians for service calls, installations, and repairs
Dispatch technicians to job sites in a timely and efficient manner
Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes
Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
Organize and maintain systems for documents, invoices, and client records
Process payments from customers and follow up on overdue accounts as necessary
Assist in setting up and implementation of Client CRM
Additional responsibilities to support the growth of the company
Minimum Skills and Experience Required
Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
Proficiency in Google Suite, Slack and in dispatching software such as ServiceTitan
Excellent time management skills and the ability to multitask and prioritize work
Attention to detail and problem solving skills
Excellent communication with customers, suppliers, and team members
Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
TECH REQUIREMENTS: Desktop or Laptop with webcam & speakers and a second monitor Operation System must be Windows or Mac based Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor High-Speed Internet with a wired ethernet connection and highspeed connection.
Position Details:
Remote, part-time position.
Schedule: Weekends, and holidays (flexibility required).
COMPENSATION:
$13 per hour
We know you will be eager to check the status of your application, what we ask from you is to allow our hiring team time to process all of the amazing candidates that apply, and please do not call. If you call, you will disqualify yourself by not following instructions. Our hiring team will reach out to you if they have any questions.
Requirements
Employment Type: Part-time
Work Hours: 20 to 30 hours work
Required Education: High school or equivalent
Required Experience: None(1) years
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Apply Job!