Customer Success Manager

Company??Overview

Betterleap helps healthcare organizations accelerate hiring by equipping recruiters with powerful sourcing and outreach tools. Our unique data helps identify the right candidates faster, while our mobile app makes job discovery effortless for healthcare professionals. We streamline hiring so healthcare teams can focus on what matters ??? patient care.

About??the??Role

We're looking for Customer Success Manager (CSM) to build and maintain strong relationships with our enterprise healthcare customers. You???ll??be??the??face??of??Betterleap for our most strategic accounts ?????ensuring??seamless??onboarding,??delivering??exceptional??customer??experience,??and acting as a trusted advisor to executives and key stakeholders.

Responsibilities

Lead??enterprise??customers??onboarding,??ensuring??a??smooth??setup,??training,??and??timely??security??reviews??with??IT??teams

Drive??engagement??and??adoption,??identify??and??mitigate??risks,??and??build??advocacy??to??ensure??long-term??success

Own??all??customer??interactions,??troubleshoot??issues,??resolve??inquiries??quickly,??and??maintain??high??customer??satisfaction

Develop??scalable??support??resources,??including??guides,??FAQs,??and??video??tutorials??to??reduce??friction

Extract??actionable??insights??from??customer??feedback??to??inform??product??improvements

Deliver??enterprise??reporting,??provide??monthly??performance??insights??and??lead??data-driven??QBRs

Manage??renewals??and??ensure??enterprise??accounts??maximize??ROI

Qualifications

5+??years??in??customer??success??or??account??management,??ideally??in??B2B??SaaS??for??enterprise??healthcare

Track??record??of??leading??onboarding,??driving??adoption,??and??ensuring??growth??and??retention

Confident??communicator,??engaging??effectively??with??senior??leadership??and??enterprise??stakeholders

Quick??to??learn??complex??software,??providing??expert??guidance??to??customers

Experience??managing??renewals??and??driving??account??expansion

Proactive,??accountable,??and??thrives??in??fast-paced,??high-growth??environments

Why Join Betterleap?

Competitive??salary??and??benefits

Work??from??anywhere

Small,??fast-moving??team??where??your??work??directly??shapes??the??company

Leading??enterprise??healthcare??organizations??as??our??customers

Work??with??smart,??driven??people??who??get??things??done

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Customer Success Manager

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