Lead - E Commerce Site Merchandising

Sutherland is an experience-led digital transformation company that helps businesses achieve non-linear growth by delivering exceptionally engineered experiences for (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology, and automation.



We work with businesses across a broad range of industries, including Banking & Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, Technology, Travel & Hospitality, and Logistics.

??? Optimize site configurations for UX and program,??Delivers analysis of results to partners.

??? Leverage knowledge of the brand, customer behavior and catalog to optimize site

search for maximum conversion, creating and connecting themes across partner

portfolio

??? Deeply understand of sales and inventory levels by department/category, to proactively

identify merchandising and site opportunities

??? Own and optimize site experience technology, such as search engine technology (ie.

Algolia)

??? Setup and management of all marketing and promotional campaigns in accordance with

the marketing calendar; track and report on performance of campaigns for incorporation

into site marketing best practices; build and document repeatable processes

??? Proactively evaluate site management tooling to identify opportunities for increased

efficiency and scale.

??? Track feature performance by partner; work with product to influence product offering

strategy

??? Leverage knowledge of the brand, customer behavior and catalog to drive increased

conversion and related goals through manual and programmatic merchandising

??? Manage ad hoc requests to change copy throughout (TX emails, landing pages etc)

??? Prioritize development and/or site enhancement work to optimally balance XYZ

??? 5+ years experience in ecommerce, site marketing, design, or merchandising roles

??? Demonstrated experience managing an ecommerce site (ecommerce production)

??? Demonstrated experience owning traffic and conversion plans

??? Demonstrated experience supporting technical product roadmaps, implementing

software applications and/or providing strategic advisory services

??? Experience driving cross-functional initiatives involving partners to deliver results

??? Self starter and effective at time management, ability to look across landscape and

prioritize and execute; ability to manage execution with strategic thinking

??? Ability to think horizontally across many partners and their needs and strategically

connect those needs to multiple functional roadmaps within Trove

??? Strong analytical skills and ability to use data to make sound decisions and provide deep

insights to partners to help them invest in and grow their business

??? Attention to detail. Does not let details slip through the cracks or derail a project

??? Persistence. Demonstrates willingness to go the distance to get something done

??? Proactivity. Acts without being told what to do. Brings new ideas to the company

??? Self-starter with well-developed interpersonal and influencing skills

??? Thrives in in an ambiguous, fast-paced and high-growth start-up environment

Ideal if you have some combination of:

??? Ecommerce merchandising experience

??? Brand or retail experience

??? Design experience

??? Site marketing or SEO experience

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