Customer Service Agent

Job Summary of Customer Service Agent:

As a Customer Service Agent at XPO Logistics, you'll: Assist customers and business partners via telephone and email; Handle customer complaints in a calm, professional manner; Diagnose, assess and resolve problems or issues; Monitor progress of delivery routes; Scan haul-away pods and verify stamps; Process changes or cancellations to delivery orders

Your customary daily operations and functions that you will conduct routinely:
?Bill shipments according to applicable tariffs and pricing agreements
?Recognize and resolve documentation errors
?Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
?Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing

About XPO:

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you?e looking for a growth opportunity, join us at XPO.We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

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