Front Desk Agent

Job description

Job Summary
We're looking for a dedicated and friendly Front Desk Agent to join our team! With a warm smile and engaging personality, you'll be the first point of contact for our guests, providing amazing service and creating a welcoming atmosphere. This role calls for excellent communication and the ability to juggle a few tasks at once without breaking a sweat. Whether you're new to the hospitality industry and hungry to learn or a seasoned professional with exceptional guest service skills, we invite you to join our team! The Front Desk Agent will play a crucial role in guest relations and operations, exceeding expectations for all guests.

Responsibilities
?Greet and engage guests with a smile, showing a warm, welcoming and friendly demeanor.
?Be the friendly face that welcomes guests at check-in and leaves a lasting impression at check-out.
?Give amazing service by helping guests with their questions and sorting out any issues quickly and with the utmost care.
?Bring your curiosity to learn, engage guests with a smile, and always find a way to say ?es?to exceptional service!
?Work closely with the sales team and keep them in the loop on any business leads you come across!
?Keep track of room availability and reservations, making sure everything? in order.
?Answer the phone with a smile and make sure guests feel welcomed and heard every time.
?Pitch in with day-to-day tasks, working closely with housekeeping and maintenance to keep things running smoothly.
?Share great tips about local attractions, food, services, and amenities to help guests make the most of their stay.
?Help guests in their preferred language whenever you can, making them feel right at home.

Qualifications
?Previous experience in customer service and loyalty programs preferred.
?Strong guest relations skills with a focus on exceeding guest expectations.
?Excellent communication skills, both verbal and written.
?Understanding and practicing phone etiquette is essential and required.
?Ability to work flexible hours, including nights and weekends.
?Multilingual abilities are highly desirable to cater to diverse guests.
?Ability to engage guests, smile and make them feel valued.

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 20 ?32 per week

Benefits:
?Employee discount

Schedule:
?Day shift
?Evening shift
?Holidays
?Morning shift
?Night shift

Shift availability:
?Day Shift (Required)
?Night Shift (Required)

Ability to Commute:
?Cedar Park, TX 78613 (Required)

Work Location: In person

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