Hotel Front Desk Clerk/Guest Services

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you?l not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You?l also create the warm atmosphere that makes our guests feel at home in any location.

Be the warm welcome that kicks off a memorable guest experience

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
Stay one step ahead of guests?needs ?record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:
?Employee discount
?Flexible schedule

Schedule:
?8 hour shift
?Day shift
?Holidays
?Monday to Friday
?Night shift
?On call
?Overtime
?Weekends as needed

Work Location: In person

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