Customer Service Representative (Remote in Kentucky)

About the position

The Customer Service Representative at Chewy is a remote role based in Kentucky, focused on providing exceptional service to pharmacy customers. The position requires engaging with customers through various communication platforms, problem-solving, and ensuring a high standard of service while adhering to safety and regulatory guidelines.

Responsibilities
? Engage directly with pharmacy customers via inbound calls and other communication platforms.
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? Research and problem-solve to determine appropriate solutions for customer inquiries.
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? Follow up as needed to resolve customer issues.
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? Provide solutions while adhering to high safety and regulatory standards.
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? Go above and beyond to exceed customer expectations.

Requirements
? 1-2 years working in a customer-focused environment.
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? Excellent communication skills.
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? Ability to multi-task and think critically.
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? Flexibility to shift schedule and work overtime as needed.
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? Must be able to pass background check for KY Rx Tech license.

Nice-to-haves

Benefits
? Competitive pay and benefits
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? Supportive culture
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? Opportunities for personal and professional growth

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