Remote Customer Service Representative ? Facility Maintenance Services
ABCO Maintenance is a Commercial Facility Maintenance and Construction company that has been serving the Tri-State area for over 35 years, operating 24/7. We are seeking a Remote Customer Service Representative to work in our Sales and Account Management Department.
Why Choose ABCO?
Competitive salary range: around $18 per/hour, depending on experience
Weekly compensation
Comprehensive benefits including Medical, Dental, Vision, and 401K
Vacation and Sick time available
The Remote Customer Service role will work in our Sales and Account Management Department to assist in day-to-day operations centered around Sales and Account management. The ideal candidate will have a fine attention to detail and comprehensive documentation skills, and well as an ability to proactively follow-up on customer feedback, issues, and resolutions. This position also requires the ability to build and maintain relationships with customers or potential customers, strong communication and decision-making skills, and the ability to collaborate across teams to ensure customer satisfaction.
Key Responsibilities
Documenting Issues: Accurately record any customer-related issues and work orders in the system.
Customer Follow Up: Proactivily follow up with customers and key accounts to ensure their needs are met.
Team Collaboration: Work closely with various teams to ensure seamless operations and customer satisfaction.
Client Relationship Management: Build and maintain strong relationships with current and potential customers.
Evolving Duties: Be adaptable as additional duties may evolve over time.
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