Customer Service Representative, Spanish/English

<h5>?Customer Service Representative, Spanish/English</h5>
<p>? Provide comprehensive assistance to callers regarding benefit programs</p>
<p>? Support members in filing claims and setting up direct deposits</p>
<p>? Update and maintain member demographic information</p>
<p>? Capture and advise on plan elections</p>
<p>? Conduct provider searches and enroll dependents</p>
<p>? Act as a liaison for escalated issues</p>
<p>? Manage a high volume of calls</p>
<p>? Maintain detailed call logs</p>
<p>? Participate in outreach campaigns</p>
<p>? Collaborate with account specialists to address pending eligibility issues</p>

<h3>Requirements</h3>
<p>? Exceptional communication skills</p>
<p>? Basic understanding of employee benefits and related products/services</p>
<p>? Proficiency with computer systems and ability to learn new software quickly</p>
<p>? Experience with office equipment and technologies</p>
<p>? Capability to manage high call volumes</p>
<p>? A team player who thrives in collaborative environments</p>

<h3>Benefits</h3>
<p>? Competitive salary + benefits</p>
<p>? Opportunities for professional growth and development</p>
<p>? Flexible working arrangements to accommodate office and remote work preferences</p>
<p>? Engagement in meaningful work that impacts clients</p>

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