Property Adjuster Trainee - Field Estimating Detroit, MI

About the position

The Customer Service Expert at Allstate plays a crucial role in the claims process by embodying the company's Claims Culture, which emphasizes care, empowerment, and restoration. This position requires a blend of skills including investigation, communication, negotiation, problem-solving, and meticulous record-keeping to ensure a fast, fair, and easy claims experience for customers. The role involves working independently to assess property claims, communicate effectively with customers, and negotiate settlements while maintaining high standards of documentation and compliance with company policies.

Responsibilities
? Investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
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? Communicate with customers via phone, email, and video chat to guide them through the claims process.
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? Evaluate and negotiate claims settlements with customers, vendors, and third-party carriers.
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? Utilize various tools and platforms to manage claims efficiently in a fast-paced environment.
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? Maintain accurate and timely documentation of claims in the claims system.

Requirements
? Strong critical thinking and problem-solving skills.
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? Experience providing customer service face-to-face.
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? Strong communication and interpersonal skills.
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? Ability to travel to customers' homes and manage virtual claims across the country.
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? Detail-oriented and organized, committed to producing high-quality work.
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? Valid driver's license and willingness to travel as part of job requirements.
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? Ability to carry a 50-pound ladder and access roofs with a 6/12 pitch.

Nice-to-haves
? Experience with Xactimate for writing property estimates.
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? Previous experience in a claims or insurance-related role.

Benefits
? Competitive pay with support for continuous development and career advancement.
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? Flexibility in scheduling and a time off policy that supports work/life balance.
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? Initial and ongoing training to become proficient in the role.
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? Comprehensive benefits including 401K/pension and education reimbursement.

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