Assistant Branch Manager I - Concord Main Street

About the position

The Assistant Branch Manager I at Eastern Bank plays a crucial role in supporting the Branch Manager in daily operations, sales, and customer service. This position is responsible for achieving personal sales goals, coaching staff, and ensuring compliance with banking regulations while fostering a positive work environment.

Responsibilities
? Assist with the daily management of a banking office under the direction of the Branch Manager.
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? Achieve personal sales goals and guide the sales activities of the platform staff toward branch goals.
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? Engage in sales and service coaching sessions with sales staff using tested techniques.
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? Understand major aspects of the retail incentive plan and business loans to coach staff to success.
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? Manage daily branch operations including overdraft management, vault management, and branch schedules.
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? Ensure adherence to audit and compliance requirements within the branch.
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? Manage customer service levels within the branch according to established guidelines.
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? Act as the manager on duty in the absence of the Branch Manager.
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? Apply policy for routine aspects of management when the Branch Manager is away.
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? Prepare and deliver performance appraisals for subordinates as directed by the Branch Manager.
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? Gain full understanding of the teller function and balance policy and procedures to make beneficial decisions.

Requirements
? Strong problem resolution skills.
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? Basic business acumen and professionalism.
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? Ability to communicate information and ideas clearly.
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? Ability to build relationships and strong alliances across the organization.
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? Quickly learn and retain details about the bank's products and services.
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? Understanding of the overall banking business and profitability.

Nice-to-haves
? 2-4 years of retail banking experience preferred.
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? 1-2 years of supervisory experience required; experience in a retail banking environment strongly preferred.
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? History of solid sales and service success.

Benefits
? Medical insurance
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? Dental insurance
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? Vision insurance
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? Life insurance
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? Disability insurance
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? Retirement plan
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? Vacation
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? Tuition reimbursement

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