Quality Evaluator

At Allstate, we are looking for a talented and motivated Quality Evaluator to join our expanding team. Our ideal candidate will possess strong problem-solving skills, excellent communication and interpersonal abilities, and a passion for quality assurance and customer satisfaction. Required qualifications include a bachelor?s degree in a related field, experience in quality assurance, knowledge of quality systems and processes, and a deep understanding of quality assurance standards. The successful applicant must also have strong organizational and time management skills, and the ability to work independently and collaboratively with teams. Experience in a customer service environment is a plus.If you are a detail-oriented professional with a commitment to quality assurance and a drive to continuously improve customer experience, we would love to hear from you. Apply today and join our team at Allstate!

Responsibilities: Evaluate all aspects of quality assurance and customer satisfaction to ensure customer experience is continuously improved. Utilize strong problem-solving and organizational skills to identify any quality issues and create solutions. Develop and implement quality assurance systems and processes to ensure compliance with industry standards. Perform regular quality control audits to detect any discrepancies or issues. Provide detailed reports on the evaluation process and quality assurance results. Monitor customer service environment to ensure customer satisfaction. Maintain up-to-date knowledge of quality assurance standards and trends. Collaborate with teams to ensure quality assurance goals are met. Monitor customer feedback and respond to any complaints or grievances. Track quality assurance performance and present results to management.

Allstate is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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