Platform Lead Contact Centre Infrastructure

Hello potential candidates,Are you a skilled and experienced leader with a passion for driving innovation and optimizing customer experiences? HSBC is seeking a Platform Lead for our Contact Centre Infrastructure team to develop and maintain our cutting-edge technology platform. In this role, you will be responsible for overseeing the design, implementation, and maintenance of our contact centre infrastructure, ensuring its reliability, scalability, and security. We are looking for a dynamic individual with a strong technical background and exceptional leadership skills to join our team. If you are ready to take on a challenging and rewarding role with a global banking leader, we invite you to apply for this exciting opportunity.

Develop and maintain a cutting-edge technology platform for HSBC's Contact Centre Infrastructure team.
Oversee the design, implementation, and maintenance of the contact centre infrastructure.
Ensure the reliability, scalability, and security of the contact centre infrastructure.
Collaborate with cross-functional teams to identify and implement innovative solutions.
Lead and mentor a team of technical professionals to achieve project goals and deliver high-quality results.
Stay up-to-date with industry trends and advancements in contact centre technology.
Develop and maintain relationships with key stakeholders to understand their needs and provide effective solutions.
Manage the budget and resources for the contact centre infrastructure.
Monitor system performance and troubleshoot any issues that arise.
Implement best practices and standard operating procedures to optimize efficiency and effectiveness.
Conduct regular audits and assessments to ensure compliance with regulatory requirements.
Develop and implement disaster recovery and business continuity plans.
Communicate project updates and progress to senior management.
Continuously evaluate and improve processes to enhance the customer experience.
Uphold HSBC's values and promote a positive work culture within the team.

HSBC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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