Service Coordinator-CHC

About the position

The Service Coordinator-CHC role at AmeriHealth Caritas is a remote, field-based position focused on providing long-term services and support (LTSS) to Medicaid participants. The coordinator will assess and manage the needs of individuals requiring personal care services, ensuring they receive the necessary support for their physical and behavioral health, as well as social services. This position emphasizes compassionate care and community health, aligning with AmeriHealth Caritas's mission to improve the lives of those in need.

Responsibilities
? Assist participants in obtaining long-term services and support as required by the Community Health Choices (CHC) agreement.
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? Perform telephonic and face-to-face assessments to identify and evaluate participant needs.
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? Coordinate and manage access to LTSS services and other covered and non-covered services.
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? Lead the participant-centered planning and service delivery process and oversee its implementation.
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? Inform participants about available assessments, the PCSP process, and service delivery options.
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? Assist participants with the complaint, grievance, and DHS Fair Hearing process.
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? Collect necessary information to inform the development of the PCSP.
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? Conduct annual reevaluations of level of care as needed following CHC requirements.
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? Work with participants to maintain eligibility for services.

Requirements
? 3+ years of social service or related healthcare experience working with individuals needing personal care services.
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? Experience conducting face-to-face visits in home or nursing facility settings focused on needs assessments.
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? Knowledge of the home and community-based service system and how to access/arrange for services.
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? Ability to maintain contact and relationships with healthcare professionals, providing timely feedback to members' needs.
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? Valid and current driver's license.
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? Access to reliable automobile transportation with state-mandated minimum insurance.
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? Ability to travel up to 90 minutes from home.
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? Computer proficiency and working knowledge of MS Office.
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? Bachelor's Degree in social work, psychology, or related field is preferred.

Nice-to-haves

Benefits
? Flexible work solutions, including remote options and hybrid work schedules.
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? Competitive pay.
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? Paid time off, including holidays and volunteer events.
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? Health insurance coverage for you and your dependents on Day 1.
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? 401(k) plan.
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? Tuition reimbursement.

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