Insurance Customer Service Representative

About the position

As a Customer Service Representative at GEICO in San Diego, CA, you will play a crucial role in providing exceptional service to our policyholders. This position is designed for individuals who are passionate about helping others and solving problems. You will be the first point of contact for customers, addressing their inquiries related to billing, making policy changes, and offering recommendations that enhance their experience with GEICO. Your ability to deliver personalized service will demonstrate the value of being insured by GEICO, and you will contribute to the overall satisfaction and trust of our customers. In this fast-paced, high-volume call center environment, you will be expected to manage multiple tasks efficiently while maintaining a positive attitude. Your communication skills will be essential as you listen to customers' needs and respond with empathy and understanding. This role offers significant growth opportunities, with many associates experiencing a base salary increase of 10% within their first year, and top performers can see increases of up to 15%. If you are eager to learn new skills and adapt to changes quickly, this position is an excellent opportunity for you to grow your career with GEICO.

Responsibilities
? Answer customer inquiries regarding billing questions and policy changes.
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? Provide recommendations to customers to enhance their insurance experience.
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? Deliver personalized service to demonstrate the value of being insured by GEICO.
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? Manage multiple tasks in a fast-paced call center environment.
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? Listen actively to customer concerns and respond with empathy and understanding.

Requirements
? Experience providing outstanding customer service.
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? Effective communication skills with an emphasis on listening and empathy.
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? Ability to work in a fast-paced, high-volume call center environment.
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? Willingness to learn new skills and adapt to changes quickly.
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? Open to feedback for performance and development improvement.
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? Solid computer and multi-tasking skills.
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? Minimum of a high school diploma or equivalent.

Nice-to-haves

Benefits
? Premier Medical, Dental and Vision Insurance with no waiting period
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? Paid Vacation, Sick and Parental Leave
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? 401(k) Plan
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? Tuition Reimbursement
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? Paid Training and Licensures

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